At Michelle Palmer, each garment is crafted to reflect elegance, precision, and luxury. We want you to feel completely confident in your purchase. For this reason, we offer a limited return and exchange window to allow you time to confirm that your item fits properly and meets your expectations.
Return & Exchange Window
Customers may request a return or exchange within 7 days of the shipment delivery date, as confirmed by the carrier’s tracking information. This period is intended to allow you to try on your garment and ensure the fit, style, and appearance are exactly as you envisioned.
Eligibility Requirements
To qualify for a return or exchange, all items must meet the following conditions:
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The request must be submitted within 4 days of delivery.
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Items must be unworn, unwashed, and unaltered.
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Items must be free of stains, odors (including perfume or smoke), and damage.
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All original tags, packaging, and protective coverings must be intact.
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The garment must be returned in its original condition.
Michelle Palmer reserves the right to refuse any return or exchange that does not meet these requirements.
Exchanges
Exchanges are permitted for size adjustments or an alternate item of equal or greater value, subject to product availability. If the new item is of greater value, the price difference must be paid at the time of exchange.
Returns
Approved returns will be issued as store credit or a refund to the original payment method. Store credit will be delivered electronically and does not expire. Original shipping fees are non-refundable.
Final Sale Items
The following items are considered Final Sale and are not eligible for return or exchange:
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Custom or made-to-order garments
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Sale or discounted items
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Accessories and undergarments
Return Process
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Email our customer service team at michelle@michelle-palmer.com within 4 days of delivery.
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Include your order number, reason for return or exchange, and photos if applicable.
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Once approved, return instructions will be provided.
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Items must be shipped back within 48 hours of approval.
Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping method, as Michelle Palmer is not responsible for lost or damaged return packages.
Quality Assurance
Each Michelle Palmer garment is carefully inspected before shipment. Any claims of defects or damages must be reported within 24 hours of delivery and include photographic documentation.